Laura Chenard

Laura Chenard currently serves as the Director of Claim Strategy and Business Delivery at Travelers, where the focus is on transforming high-level vision into actionable strategy with the integration of generative AI and technical solutions. Prior to this role, Laura held various leadership positions at Talcott Resolution, including Director of Operations and Product Owner, where responsibilities included developing digital experience strategies and collaborating with stakeholders to enhance customer service. Laura's earlier experience includes significant roles at The Hartford, notably as Assistant Director of Business Support Services, where oversight of project work, IT maintenance, and customer communications was essential. With an MBA in Project Management from Wingate University and a Bachelor's in Business Administration with a focus in Marketing from the University of Missouri-Columbia, Laura brings a strong educational background and extensive expertise in operations and strategic execution to their work.