Business Operations Manager

About Hive

Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, brand protection, sponsorship measurement, context-based ad targeting, and more.

Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!

Business Operations Manager Role

Hive is looking for a strong leader to provide direction, insight, and strategy across the board. As a business operations manager at Hive, you will work closely with our executive team to provide support in a variety of key activities, including improvement of key processes, implementation of systems and structure, development of company and team productivity metrics, and project management and execution of client projects. Our ideal candidate has strong generalist skills and a proven background of leadership. They are able to step into any role and help out with any project as needed. A passion for startups and AI is a must.

Responsibilities

• Manage our bus ops activities by setting achievable short-term and long-term goals
• Implement effective reporting and productivity goals for company teams, ensuring metrics are useful, visible, and streamlined
• Plan, manage, coordinate, and execute client projects flawlessly through collaboration with business and engineering team members
• Actively look for ways to improve upon and optimize existing procedures, systems, and processes
• Own and manage the risk and security of your business function in coordination with the Security Team
• Act as a generalist in getting anything and everything done to help the company grow; anticipate challenges, react promptly and calmly to necessary changes, and ease our growing pains
• Maintain awareness of industry best practices for data maintenance handling as it relates to your role
• Adhere to policies, guidelines and procedures pertaining to the protection of information assets
• Report actual or suspected security and/or policy violations/breaches to an appropriate authority

Requirements

• You have a Bachelor’s degree
• You have 3-5 years of work experience at a top consulting or banking organization
• You have a strong history of leadership; you take initiative and manage others in a way that promotes growth and efficiency
• You have client-facing experience and a proven ability to engage with customers when necessary
• You are highly organized and detail-oriented; you can handle multiple projects and dynamic priorities without missing a beat
• You are energetic, resourceful, and driven, and have the ownership to thrive in an unstructured environment