Group Account Director

Who We Are  Hi! We’re AntiSocial Solutions, a social-first digital marketing agency made up of people who love to create. Our work spans industries; we produce conceptual campaigns, strategic media plans, creator and influencer strategies, and create content for great brands across the globe. As a division of Thinkingbox, we have offices located in Vancouver, Toronto, New York City, Salt Lake City, and Los Angeles.

At AntiSocial, you’ll be joining a diverse and talented group of people who craft campaigns and provide solutions for the world’s top brands. We love our culture and the natural collaboration that happens in and around our five offices, from dog parties to happy hour Thursdays, we maintain a vibrant work environment. However, for one month a year we encourage our people to explore the world. Try working from another office or even the beaches of Bali and expand your worldview, then bring that experience back to the team.

The Opportunity  AntiSocial is looking for a Group Account Director to join our growing team in Toronto, NYC, or LA. We are looking for a senior partner and confidant for clients, with experience working with fashion/apparel brands being a must. The ideal candidate will also be a new business pitch and social channel expert who can drive business growth across our clients. The Group Account Director is responsible for providing strategic and tactical leadership for key existing client relationships, as well as helping lead client acquisition.

What You'll Be Doing

• Manage and develop senior level relationships with both existing and new clients
• Operational and strategic management for client relationships, client satisfaction and deliverables, and overall quality of projects and client servicing
• Proven business and revenue growth through their strategic leadership
• Successful day-to-day running of your accounts and their subsequent project deliverables
• Provide strategic clarity and creative ownership – both internally and with your clients
• Knowledgeable – in the industry, the categories of your clients and their business challenges
• Proactively identify and solve problems
• Support your direct reports on the client services team with managing client requirements, communications and balancing project schedules and budget, providing on-going support and development to ensure a motivated and efficient team
• Oversee multiple accounts to bring thoughtful, strategic ideas to the clients
• Financial management and accountability of your individual accounts – development of detailed scopes, accurate forecasting, annual account planning and finance planning to ensure profitability and efficiency
• Be a true partner to our clients having a ‘seat at the table’ supporting their marketing needs and decisions
• Contribute to a culture of excellence around creative use of social media in advertising and marketing
• Support the Managing Director on new business pitches working collaboratively with other departments
• Work with your Managing Director to actively seek out and convert business development opportunities whilst safeguarding existing projects
• Ensure wider team members are kept informed of market opportunities
• Act as a leader for social media marketing, content creation, creative ideation
• Represent AntiSocial as a leader in the space acting as an ambassador for the company
• Work with producers and talent management team to plan and manage resources across concurrent projects
• Knowledge Sharing – share project successes and learnings with the wider team inspiring creativity across the team
• Provide a consistently positive and level headed outlook, even under extreme pressure – showing the ability to adapt when things change
• Lead by example – ensure your team know what you expect from them, have clarity on their roles and overall contribution to a client or project success
• Make a strong positive impact and impression internally & externally
• Monitor capacity of team members and adapt to change, with a close eye of risk assessment and mitigation
• Leading annual planning sessions with clients to ensure we’re acting as a strategic partner with an eye on further business changes and needs
• Responsible for a portfolio of multiple clients, managing own ability to offer support across each client ensuring team is supported and offering the highest standard of client servicing
• Report to the senior leadership team the status of clients and always looking 10 steps ahead to assess the needs of the client and the team

What You’ll Bring

• Experience working with a fashion/apparel brand is a must-have
• 10+ years of account management and sales experience at a traditional, social or digital agency
• Knowledge and passion for the social and digital world
• A proven track record of hitting client revenue targets and delivering consistently for your client partners
• Experience leading and managing several direct reports across multiple clients
• Outstanding leadership skills with a can do attitude
• Extremely organized and can multitask like a wizard
• Excellent verbal and written communication skills
• Excellent presentation skills