Kevin Santana

Optimization Specialist

Kevin Santana is an experienced customer service professional currently serving as a Sr Service Specialist 2 at Thryv since February 2023, after previously holding the position of Sr Service Specialist 1. Prior to joining Thryv, Kevin worked at Hire Horatio CX as an Associate from March 2022 to February 2023. Kevin’s career includes roles at Scotia GBS Dominican Republic as a Customer Service Advisor, Concentrix, OutPLEX, Teleperformance, and Xerox, all in customer service capacities. Kevin holds an Associate of Science degree in Business Administration from the University of the People, completed in June 2023.

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