Client Success Manager

Tiny Spoon Chef is actively looking for a Client Success Manager to become a valuable part of our team, specifically within an Eastern or Central time zone.

We're more than just a culinary service; we're culinary artists who turn food into pure magic! Our secret ingredient? A team of Client Success Managers who make sure our client experience is nothing short of extraordinary. As a Client Success Manager, you will ensure a positive experience for our clients and team of chefs. You will work closely with our office team to identify client needs, provide exceptional support, and develop long-term relationships. In addition, you will work closely with our team of chefs, ensuring they are provided with a respectful and joyful workplace.

Client communication is paramount at TSC. You will assess incoming client communication, leads, and questions and determine what comes next. You will reach out to existing clients for client retention check-ins and work with our chefs to support lasting client relationships.

Wage: Salary starting at $60,000

Work Schedule: Monday to Friday, with a flexible start and end time within the EST time zone. Some evening work is required, and an additional hour on Sundays may be needed for time-sensitive correspondence follow-up.

Work Location: This will primarily be a remote position with occasional in-person office meetings in MA.

Please note that we use E-Verify to electronically confirm Form I-9 information to verify employee's identity and employment eligibility.

Responsibilities

• Oversee communications and provide mentorship to the other members of our Client Success Team.
• Conduct client sales calls with a focus on building and maintaining strong relationships to understand their unique needs and preferences.
• Harness the full power of HubSpot to keep track of our client interactions, ensuring no customer query goes unanswered.
• Act as one of the primary points of contact for our clients and team of chefs.
• Work closely with the other Client Success team members and chefs to ensure strong internal communication.
• Monitor, track, and analyze client feedback to identify areas for improvement.
• Collaborate with cross-functional teams to ensure the successful implementation of new clients and services.
• Manage client issues and escalations, ensuring timely resolution and follow-up.
• Develop and maintain a strong knowledge of our offerings and the industry as a whole.
• With scheduling, you'll be the traffic cop routing information to get everyone where they need to be when they need to be there.