Senior Sales Operations Manager

Position Summary

Tipalti’s Senior Sales Operations Manager will support our Corporate and Digital Sales teams through analysis and process improvement. This role will provide support to our Account Executives through forecast review, sales reporting and analysis, and training.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

In this role, you will be responsible for:

• New Hire Support: Provide training to new hires on quote creation, performance dashboard updates, and system usage. 
• Deal Desk Support:  Support the Sales team with deal velocity, CPQ process inquiries, and ensuring accuracy on order forms and opportunity records. Advise on deal structures, discounting guidelines, pricing, and promotions.
• Sales Process Engineering and Documentation: Support team effectiveness through changes in pricing models, CPQ and Salesforce process changes.
• Data Hygiene: Promote data accuracy by detecting and resolving duplicates and performing migrations and adjustments as necessary. 
• Sales Analysis: Regularly report and analyze sales metrics to identify trends, drive improvements, and provide actionable recommendations to Sales leadership.
• Ad Hoc Sales Operations Projects: Support Sales Operations and Salesforce Administration with change requests, project execution, reporting, dashboard maintenance, and event planning. Design and manage Salesforce data models (ex: structure for capturing monthly revenue data, automation features to streamline sales reps’ requests for Solution Consultants, etc.)
• Help Desk Support:  Provide front line support to Sales by troubleshooting tech stack issues, logging internal requests, and completing support tickets.

About you 

• 8 years of related experience with at least 5+ years Sales Operations experience. 
• Strong skills in multitasking and prioritizing many simultaneous projects. 
• Excellent Salesforce.com reporting and dashboard skills. 
• Experience with other Sales-Related tools (prospecting, forecasting, etc.).
• Extremely detail-oriented and organized. 
• Strong planning, organization, and interpersonal skills.
• Strong technical aptitude and understanding of sales process.
• Highly collaborative and talented at working with different groups to streamline and systematize processes using a variety of business systems. 
• A quick learner of different sales technologies, and adept at learning how to administer them. 
• Experience in a Sales Operations role at a fast growing software company, working on projects to scale sales at the organization. 
• Comfortable working with executive management to apply insights for informed decision making. 

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

The anticipated base pay rate for this position is CAD $126,900 - $141,000. Variable pay rate will be paid in addition to the base salary noted. 

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

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