Ayesha Dhillon

Ayesha Dhillon has a diverse work experience spanning multiple industries and roles. Ayesha currently serves as a Principal Customer Success Manager at Tipalti since May 2022. Prior to this, they worked as a Senior Customer Success Manager, handling enterprise and strategic accounts at Tipalti from October 2020 to April 2022.

Before joining Tipalti, Ayesha worked at Clear Review as a Customer Success professional from August 2018 to October 2020. At Clear Review, they focused on improving performance by enabling conversations within companies through real-time feedback, agile goal setting, and regular check-ins.

Ayesha's experience includes positions at Vision Critical, where they worked as a Senior Customer Success Manager from September 2017 to August 2018, and as a Customer Success Manager from January 2016 to August 2017. At Vision Critical, they helped businesses engage in genuine conversations with their customers, provided research support, and championed product adoption.

Additionally, Ayesha worked as a Consultant in Social Media from September 2014 to May 2016. Ayesha also gained experience as a Customer Experience Manager at Zomato, a restaurant search and discovery tool, from January 2015 to December 2015.

Prior to that, Ayesha worked as a Category Sales Manager at Victoria's Secret from October 2013 to December 2014. Ayesha was responsible for building high-performance teams, enhancing customer experiences, and driving business strategies.

Ayesha started their career as an Executive Assistant at CBC from September 2011 to April 2014, where they managed schedules, coordinated travel arrangements, and produced documents.

Ayesha also worked at DAVIDsTEA, where they served in various roles including Store Development, Assistant District Manager, and Sales Associate from May 2009 to October 2013. In these roles, they were involved in lease agreements, new store openings, training, and store audits.

Ayesha's earliest work experience was as a Residential Operations Coordinator at BC Hydro from July 2008 to August 2009, where they assisted in running campaigns and conducted feedback surveys.

Throughout their career, Ayesha has demonstrated expertise in customer success, account management, research support, team building, and project management.

Ayesha Dhillon has a Bachelor's Degree in Commerce (Marketing) with a minor in Gender, Race, Sexuality and Social Justice, obtained from The University of British Columbia. In 2015, they completed a UX Design Program at BrainStation. Additionally, Ayesha has obtained certifications in Mastership in Customer Success from Winning by Design in December 2020, and in Advanced Branding, Negotiation Skills, and Project Management Foundations from LinkedIn in July 2018.