Rachel Morris

Rachel Morris has a comprehensive work experience spanning over several companies and roles. Starting with their most recent position at TireHub, they served as the Director of Customer Experience, where they were responsible for improving the overall customer experience, addressing customer issues, implementing process improvements, and managing social media and customer communications. Prior to that, Rachel held the role of North Region Sales Leader - Car Dealer Channel at TireHub, where they successfully built and led a team, executed strategic plans, and played a vital role in establishing TireHub's LGBTQ+ Employee Resource Group.

Before joining TireHub, Rachel worked at Monro, Inc. as a Sr. Director of Strategic Initiatives, leading key projects and revenue-generating initiatives, and providing leadership to various functional areas. Rachel also held the position of Director of Fleet and National Accounts, where they directed and fostered business opportunities in Monro's Fleet and National Account channel.

At The Goodyear Tire & Rubber Company, Rachel served as the Global Affiliate Chair for the H.E.R.O. Employee Resource Group. Additionally, they worked as a National Account Customer Development Manager, Region Manager, Business Insights Analyst, and Retail Development Specialist during their time at the company. Prior to that, Rachel gained experience as a Personal Banker at Wells Fargo and an Account Manager at NCR.

Overall, Rachel Morris has demonstrated a strong background in customer experience, sales leadership, strategic initiatives, and business development throughout their career.

Rachel Morris obtained their Master of Business Administration (MBA) degree in Project Management from Ashland University, where they studied from 2012 to 2015. Prior to that, they completed their Bachelor of Business Administration (BBA) degree in Marketing and Professional Sales at The University of Toledo, attending from 2004 to 2008. In addition to their degrees, Rachel also holds the certification of Certified Kaizen Facilitator (CKF) from the Management & Strategy Institute, which they obtained in June 2022.