Braeden Duncan

Braeden Duncan is an experienced professional in customer experience and operations management, currently serving as Customer Experience Engagement Manager at The TJX Companies, Inc. since January 2023, following a role as Senior Store Operations and Technology Training Specialist. Previously, Braeden worked at Collins Aerospace from December 2019 to January 2023 as Senior Analyst in Contract Data Management, providing technical data and managing compliance. With a strong background in retail, Braeden held multiple leadership positions at The TJX Companies from 2015 to 2019, including General Manager and District Trainer, focusing on improving sales and operational efficiency. Braeden began a career at JCPenney, progressing from Merchandise & Customer Service Specialist to Sales Manager Trainee, gaining valuable experience in various aspects of store operations and management. Braeden holds a Bachelor's Degree in English Textual Studies from Syracuse University.