Charlotte Guldmann

Charlotte Guldmann is a seasoned professional in customer experience and digital transformation, currently serving as Team Lead Customer Experience and Customer Excellence Lead at Topdanmark, responsible for process optimization, customer satisfaction initiatives, and staff upskilling in customer-centric methodologies. Prior to this, Charlotte held multiple strategic roles at Danske Bank, including Head of Digital UI & Design System and Retail Channel Strategy Lead, focusing on enhancing customer journeys across digital platforms. Experience also includes leading commercial management and transformation projects at Telenor, advisory roles in the start-up sector, and business development at FLOCERT. Charlotte holds multiple degrees in international business and languages from esteemed institutions, including Copenhagen Business School and WU Vienna.