Taina R. A. F.

Taina R. A. F. has a work experience that spans from 2018 to 2021. Taina R. A.'smost recent role is as a Technical Support Analyst at TOPdesk, where they provide both internal and external support at Level I and II. Taina R. A.'sresponsibilities include offering guidance on tool usage, troubleshooting client environments, and testing APIs. Prior to this, they worked at HostMídia as a Technical Support Analyst, providing external level I technical support to hosting users. Taina R. A. also has experience as an IT Monitor at Faculdades Oswaldo Cruz, where they provided on-site support and maintenance for desktops, printers, and audio/video devices. In addition, they gained valuable troubleshooting skills and technical knowledge during their internship. Taina's first job was as a Technology Lead at WeWork, where they provided comprehensive technical support and troubleshooting for various technology aspects within the building.

Taina R. A. F. began their education by attending ETEC Professor Adhemar Batista Heméritas from 2014 to 2016, where they obtained their High School degree with a focus on Information Technology. Taina R. A. then pursued an Associate's degree in System Analysis and Development at Centro Universitário FMU | FIAM-FAAM from 2017 to 2019. Currently, Taina is enrolled at Universidade Cidade de São Paulo, working towards a B.Sc. in Computer Science since 2021.

In addition to their formal education, Taina has obtained several certifications. In 2022, they completed the "Fundamentos do Suporte Técnico" certification from Google. In 2021, they obtained the "Liderança, Capacidade de Aprender e Resiliência" certification from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul. In 2021, they obtained the "REDES PARTE 1: INTRODUÇÃO, CONCEITOS E PRÁTICA" certification from Alura. In 2020, they completed the "HTML5 E CSS3 PARTE 4: AVANÇANDO NO CSS" certification from Alura Cursos Online. In 2019, they obtained the EFSET certification from EF Standard English Test (EF SET). Taina also completed three certifications from Alura Cursos Online, including "HTML5 E CSS3 PARTE 1: A PRIMEIRA PÁGINA DA WEB," "HTML5 E CSS3 PARTE 2: POSICIONAMENTO, LISTAS E NAVEGAÇÃO," and "HTML5 E CSS3 PARTE 3: TRABALHANDO COM FORMULÁRIOS E TABELAS."