James Williams

James Williams has a diverse work experience spanning from 2007 to the present. In 2007, they worked as an Assistant Teacher for Summer Significance Academy. In 2009, they worked as an Assistant Teacher for AmeriCorp's Project HEART. In 2011, they worked as an Assistant Office Manager for Feyer Ford. In 2012, they worked as a Staff Writer for The East Carolinian. In 2013, they worked as an Account Coordinator for Articulon. From 2014 to 2017, they worked at Zift Solutions, first as a Customer Success Manager and then as a Senior Customer Success Manager. From 2017 to 2020, they worked at Pendo.io, first as a Customer Success Manager, then as a Strategic Customer Success Manager and Team Lead, and finally as a Senior Enterprise CSM. In 2020, they worked at Thought Industries as a Senior Manager of Customer Success, Manager of Customer Success, Team Lead of Customer Success, and Enterprise Customer Success Manager. James also worked at Greenhouse Software as a Senior Enterprise Implementation Strategist. Currently, they work at Torch as a Senior Manager of Customer Success, where they directly manage seven Customer Success Managers with remit over 250+ accounts and $17M+ ARR.

James Williams attended East Carolina University and earned a Bachelor of Science in Communication with a focus in Public Relations.