Sonny O Onasanya LLB (Hons) Business Law, BL/ITIL EXPERT

Sonny O Onasanya LLB (Hons) Business Law, BL/ITIL EXPERT has a comprehensive work experience spanning over two decades. Sonny O began their career at Siemens in 2003 as an Incident Manager, where they focused on analyzing and improving the incident management process in line with ITIL. Sonny then joined SunGard as a Service Desk Manager, overseeing daily operations and ensuring efficient escalation processes.

In 2006, Sonny joined Shell Oil Company as an IT Change Coordinator, responsible for coordinating and managing IT changes within the company. Sonny O later moved to AT&T, where they served as a Service Level Manager. In this role, Sonny was involved in various activities such as service level management, process improvement, and contract change request management. Sonny O also played a key role in customer relationship management and project management.

Sonny joined Vodafone in 2012 as a Service Manager, where they were responsible for overseeing service delivery and ensuring customer satisfaction. Sonny O then transitioned to 3 as a Service Transition Manager, focusing on managing the transition of services within the company.

In 2015, Sonny joined Huawei as a Senior Service Delivery Manager. Sonny O led the delivery of telecom services, using ITIL processes to ensure effective service management fulfillment. Sonny also played a mentorship role and led process managers in the ITIL Service Management Suite. Sonny O was responsible for various quality initiatives, including communication, process improvement, and technology.

Sonny then joined Inspecta Africa (Oil & Gas) in 2017 as a Service Transition Manager. Here, they managed the transition of services within the company until October 2018. Sonny O later joined Jake Riley as an IT Consultant in 2019, providing IT consulting services to clients. Sonny continued in this role until they joined Toyota Connected Europe in 2023 as an IT Consultant.

Throughout their career, Sonny has demonstrated a strong expertise in ITIL Service Management Processes, driving effective service delivery and ensuring customer satisfaction. Sonny O'sexperience spans across various industries, including telecom, oil & gas, and automotive.

Sonny O Onasanya LLB (Hons) Business Law has a diverse education history. They obtained a Bachelor of Laws (LLB) degree in Business Law from Coventry University. They also completed a course at D-ICT Solutions BV in 2007 and 2008, earning the EXIN-ITIL Service Managers Certificate - V2, with a focus on ITIL: Service Support & Delivery, ITIL Foundation V3, and ITIL V3 Managers Bridge Course.

In 2006, Sonny O Onasanya obtained the Prince2 Practitioner Certificate from APMG UK, specializing in PRINCE2 Practitioner techniques. In addition to these certifications, Sonny O Onasanya has received Call to Bar training from a Law School, focusing on Civil Procedure, Criminal Procedure, Legal Drafting, and Wills and Probate.

Their earlier education included a GCSE Certificate from RSS and studies in Business Studies & Finance at SouthWest London College. The Business Studies & Finance program covered various subjects, including Accountancy, Statistics, Marketing, Political Science, Business and its Environment, and Commercial Law.

Sonny O Onasanya also holds the additional certifications of ITIL Expert and Prince 2 Practitioner, awarded by EXIN, their ICT competence partner. The specific dates of obtaining these certifications are not provided.