Phil Greenwood

Phil Greenwood has a diverse work experience spanning various roles in different companies. In their most recent position as a Service Operations Manager at Toyota Connected Europe, Phil is responsible for managing all aspects of service operations, including defining and implementing operational standards, managing major incidents, developing service catalog standards, and improving operational processes. Prior to this, they held various leadership positions at Data Interchange, including Head of Operations, Head of Service Delivery, PMO & AIS, Head of Escalations, and Head of Support Services, where they focused on improving service delivery, customer experience, and team productivity. Phil also worked as a Managed Services Analyst/Service Delivery Manager at Data Interchange, where they managed multiple high-profile services and provided technical support to customers. Before that, they held the role of Service Desk Manager at Bango, where they managed a team of engineers and offered training and development opportunities. Phil's earlier experience includes working as a Curriculum Manager for Computing at SHS CC, where they received recognition for their teaching excellence and strategic planning skills. Phil also held various roles at Comberton Village College and Wild Rabbit Software Ltd, where they developed support protocols, provided technical support, and maintained systems. In addition, Phil worked as a Technical Support Manager at OnlyCommunications Ltd, where they oversaw support services, optimized processes, and demonstrated financial management skills.

Phil Greenwood obtained a Bachelor of Science (BSc) degree in Computer Science from Anglia Ruskin University. In addition to their degree, Phil obtained several certifications from LinkedIn, including "Building High-Performance Teams," "Intro to Service Management with ITIL® 4," "Jeff Weiner on Leading like a CEO," "Modernizing the Service Desk," "Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts," "Understanding and Supporting LGBTQ+ Employees," "Becoming a Six Sigma Black Belt," "Improve Processes and Deliver Operational Excellence," "Leading during Times of Change," "Applying Lean, DevOps, and Agile to Your IT Organization," "Building Trust and Collaborating with Others," "Customer Service: Knowledge Management," "Improve Your Business Analysis Skills," "Lean Foundations," "Lean Technology Strategy: Building High-Performing Teams," "Trending Tools," "Stay Ahead in Construction Management," "Strategic Thinking," "Become a Thought Leader," and "Become an Inclusive Leader." The certifications were obtained between November 2021 and March 2022.