Rithuu Sharrma

Rithuu Sharrma has a well-rounded work experience in customer support roles. In 2009, Sharrma started as a Customer Care Executive at Tata Business Support Services Limited, where they handled customer cases and escalated issues related to billing and technical matters. They continued to develop their customer support skills at Aegis Global from 2010 to 2011 as an Executive.

In 2011, Sharrma took on a role as a Team Lead at INFOTEK NETALIA LIMITED, where they managed a team of 20 executives handling outbound customer service and back-office activities for Nokia and Vodafone. They ensured coordination between management and the team and organized progress towards team goals.

From 2015 to 2018, Sharrma worked as a Practitioner at Concentrix, providing store IT chat support and resolving various issues such as application malfunctions, price discrepancies, and equipment problems.

In 2018, Sharrma joined Symantec as a Customer Support Specialist, handling advanced customer and partner interactions through various channels. They also provided assistance with account creation, support entitlements, and guided customers through the My Symantec Portal.

Most recently, Sharrma worked at TraceLink as a Senior Customer Support Specialist, starting in 2020. Their responsibilities included troubleshooting and resolving customer issues, developing standard procedures for troubleshooting, and collaborating with cross-functional teams for issue resolution.

Overall, Sharrma's work experience showcases their expertise in customer support, technical troubleshooting, and team management.

Rithuu Sharrma completed their high school education at Dr. D Y Patil English Medium school from 1995 to 2005, where they earned a High School Diploma with a focus on Business Administration and Management. After high school, they enrolled at Savitribai Phule Pune University to pursue a Bachelor of Commerce (BCom) degree, although the specific dates of their enrollment and graduation are not provided. Rithuu then went on to obtain a Master of Business Administration (MBA) degree with a specialization in Operations Management from MIT College of Management - India, again without specific dates mentioned. Later on, in 2010, they returned to Savitribai Phule Pune University to complete another Bachelor of Commerce degree.

In addition to their formal education, Rithuu Sharrma has obtained several certifications to enhance their professional skills. These certifications include Linux from Udemy in August 2022, AWS Certified Solutions Architect - Associate (SAA-C02): 1 Cloud Services Overview from LinkedIn in January 2022, Cert Prep: Scrum Master from LinkedIn in January 2022, Learning Linux Shell Scripting from LinkedIn in May 2021, Stop Stressing and Keep Moving Forward from LinkedIn in May 2021, What Is Scrum? from LinkedIn in May 2021, Business Process Improvement from LinkedIn in November 2020, Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary) from LinkedIn in November 2020, The Six Morning Habits of High Performers from LinkedIn in November 2020, Leading a Customer Service Team from LinkedIn in October 2020, Building Rapport with Customers from LinkedIn in July 2020, Improving Your Judgment for Better Decision-Making from LinkedIn in July 2020, and Leading and Working in Teams from LinkedIn in July 2020.