Salesforce Solution Engineer

This role is open to remote based candidates based in Canada

We’re looking for a Solution Engineer to join our team and be part of our next stage of growth. As our Solution Engineer, your top priority is to support our pre-sales and engagement teams to assist customers and lead strategies to bring innovative solutions that map Salesforce and Traction Rec solutions to meet customer needs, support the sales cycle, set client expectations on future state and set up the customer for long term success. You will use your industry experience and technology expertise to assist customers managing change, evolving their business process, and maximizing their technology investment. You will work cross functionally with our product, services, support, sales, and engagement teams to enable the success of our customers.

Who we are:

Traction Rec empowers customers with great technology.  Built on the Salesforce platform, we enable YMCA’s, Jewish Community Centers (JCC’s), and Boys & Girls Clubs of America (BGCA) to deliver their services and achieve their missions.  At the heart of Traction Rec is our desire to support non-profit community centers and the amazing good they do. 

Traction Rec has been recognized by Salesforce as Nonprofit Sales Partner of the Year and ISV Partner of the Year. Traction Rec takes pride in the development of product and services, and building strong relationships with partners and customers. 

At our core, we love community. We are looking for people who want to join an active group of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community, and planet. We welcome you to experience a vibrant personal and professional journey by joining our diverse team.  

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have: 

• 3+ years of experience creating solutions on the Salesforce.com platform
• Strong business acumen combined with an understanding of infrastructure technologies and SaaS technologies and solutions
• Experience partnering with stakeholders to match business requirements to technology solutions
• Experience teaching or demonstrating the impact of technology to business stakeholders; experience as a Solution/Sales Engineer or similar experience working to deliver projects using the Salesforce platform with significant exposure working directly with customers to ideate and estimate solutions
• Salesforce Admin Certification, with 1 or more additional Salesforce certifications such as Nonprofit Cloud Consultant, App Builder, Experience Cloud Consultant preferred
• Ability to build strong relationships and drive conversations with C Level executives as well as staff at all levels and external stakeholder
• Excellent time management and prioritization skills; ability to multi-task with ease
• Embraces a solution oriented mindset; sees challenges as opportunities to solve, not problems to overcome
• Proven ability to make sound decisions independently
• Project or program management experience an asset
• Bonus points if:

  • You’ve worked in nonprofit, community centers.

  • You’re a results oriented person who likes to roll up their sleeves to get things done.

  • You’re energized by a fast-paced environment.

  • You’re confined only by your imagination, not your job description.

What You Will Be Doing

• Lead discovery sessions with prospective customers to elaborate further on organizational goals and objectives in regard to digital change/transformation

• Leverage people, process, and technical delivery to add to value to the sales cycle

• Leverage deep business understanding to identify challenges, diagnose issues, provide insights and recommendations, and develop proactive solutions to solve business objectives internally and externally

• Responsible for driving deeper level technical requirements by leading discoveries during sales process to scope and estimate the projects

• Architect technical and business solutions to match client needs

• Support statement-of-work creation and estimation process

• May demo/build a proof of concept based on customers’ business requirements to demonstrate feasibility of the platform, sometimes requiring rapid prototyping and/or solution demo for client.

• Develop, present, and deliver high impact demonstrations of Traction Rec and Salesforce solutions

• Work with external sales and executive leaders

• Clearly articulate the benefits of potential solutions to all client levels up to "C" level executives

• Manages initiatives to simplify, standardize, and improve accuracy for our Presales process, focusing on scalability

• Works with team members to solve complex problems as required

• Partners with cross-functional team key stakeholders as a strategic liaison for the Presales team

• Partner with engagement team to ensure growth, adoption, and success of our customers

• Act as a subject matter expert to support professionals, services engagements, and client system migration projects

• Become a trusted advisor for new and existing clients

• Travel to clients or events (Must be able to travel in Canada and US, without restriction)

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $100,000-$110,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

If you’re interested, so are we! Send your resume our way, and let’s chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.