Claude Springer

Head of Customer Success and Retention at TransferRoom

Claude Springer has a diverse work experience, starting with their current position as the Head of Customer Success and Retention at TransferRoom. In this role, they are responsible for global customer success, retention, and strategy for clubs, agents, and players in the football transfer market.

Prior to TransferRoom, Claude worked at SupportRoom as an Advisor & Ambassador, providing guidance and support to clients.

Claude also had a significant tenure at Meltwater, where they held various roles including Area Director, Social; Managing Director (EMEA) Social Division; Managing Director - EMEA at Meltwater Social (formerly Sysomos); Global Account Director; Account Director; and Client Sales Manager. At Meltwater, Claude focused on equipping digital marketers with the technology they need to optimize their work.

Before their time at Meltwater, Claude worked as a Key Client Manager at Alternative Networks, where they provided reliable communications solutions to businesses and organizations.

Claude started their career at Meltwater Group as an Account Manager, responsible for sales, growth, and retention of a portfolio of clients, covering various industries such as education, legal, sports brands, PR, and advertising.

Claude also gained experience in leadership and organizational skills as the Summer Camp Siteleader at Reading Borough Council, where they were responsible for the educational and social development of children during holiday periods.

Additionally, they had an internship at AJC Springer Ltd and gained work experience at Shoosmiths.

Claude Springer's education history is as follows:

From 2010 to 2011, Claude attended BPP Law School and obtained a GDL (Graduate Diploma in Law) degree in the field of Law.

Prior to that, from 2007 to 2010, Claude studied at the University of Birmingham and earned a Bachelor of Arts (BA) degree in Classics and Classical Languages, Literatures, and Linguistics.

During the same period at the University of Birmingham, Claude also obtained another BA degree specifically in Classics.

Before higher education, from 2005 to 2007, Claude attended Reading Grammar School, and prior to that, from 2002 to 2005, Claude studied at Reading Bluecoat School. However, no degrees or specific fields of study are mentioned for these two schooling periods.

In addition to their formal education, Claude obtained the following certifications:

In November 2022, Claude completed the MEDDPICC Masterclass from MEDDICC.

In February 2021, Claude obtained a certification called "The Fundamentals of Digital Marketing" from Google.

Links

Previous companies

Meltwater logo
Reading Borough Council logo

Timeline

  • Head of Customer Success and Retention

    January, 2023 - present

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