Stamatis Lamprinoukas

Stamatis Lamprinoukas is a Customer Success Manager at Transifex. Stamatis has been in this role for 2 years and 11 months, and is responsible for managing and being a customer advocate for Enterprise and non-Enterprise accounts. Stamatis also identifies at-risk customers before they churn, and is responsible for annual contract renewals. Stamatis is the main point of contact for accounts and provides first level support replying to tickets in HS and Transifex community. Any technical queries are forwarded to the customer success engineer. Stamatis takes ownership of customer issues reported and sees problems through to resolution. Stamatis also spends quality time and effort on-boarding new customers to ensure their successful adoption of the Transifex service. Stamatis researches, diagnoses, troubleshoots and resolves solutions and workarounds for customer concerns; proactively addresses customers’ issues, product, billing, training, or user experience; and escalates issues appropriately. Stamatis also provides timely, efficient, friendly support, while developing trusted, long term relationships with customers. Stamatis synthesizes customer feedback into clear priorities that they can successfully communicate to product and design teams. Stamatis shares applicable product updates and localization industry trends to keep customers thoroughly informed. Stamatis manages and adds to the body of knowledge, or documentation, to support customer success communications. Stamatis collaborates with various teams to develop external resources such as Case Studies and specific use cases. Stamatis also develops and conducts Quarterly Business Reviews (QBRs) with customers. Working with Transifex stakeholders, they organize and improves current CSM processes and workflows in order to better serve customers. Stamatis creates engaging presentations that demonstrate value to stakeholders every quarter. Stamatis also analyzes product adoption, customer feedback, and other KPIs to prioritize and engage high-risk accounts.

Before joining Transifex, Stamatis was a Team Leader - Account Management at Dynata for 4 years.