Jamie Derstine

Jamie leads the Operations Script Concierge department, which encompasses inbound and outbound patient communications. He champions improving quality service standards to achieve client management expectations and focuses on implementing new automated workflow systems.

Jamie is seasoned customer service operations leader with over 20 years of experience in leadership and development roles in various industries. He possesses solid skills in process improvement, strategic problem solving, cost containment, and organizational change.

He gained crucial experience in the Workers Compensation space with his prior position, as the VP of Operations for MedRisk. In that role, he successfully led his team of over 500 staff members through the pandemic, by means of transitioning operational business units from office environments to work-from-home models, while maintaining service levels and key performance indicators (KPIs).