Amalia Madina

Amalia Madina has extensive experience in operations and analytics, currently serving as a Support Agent at TransPerfect since October 2024. Previously, Amalia held the position of Fleet Sr. Analyst at Lazada, where responsibilities included managing over 900 couriers across East Java, Bali, and South Sulawesi, talent acquisition, performance analysis, and process improvement initiatives. As a Sr. Marketing Analyst at Shopee, Amalia managed seller accounts for Shopee LIVE and facilitated effective communication to resolve queries. Prior experience includes a role as City Supervisor at Gojek, leading multiple business partners and service providers while achieving significant conversion rate improvements. Amalia’s career began at Gojek as Go-Life City Operation Staff, where data management and performance analysis were key focus areas. Amalia holds a Bachelor’s degree in City/Urban, Community and Regional Planning from Institut Teknologi Sepuluh Nopember Surabaya.