Steve Tonkes

Steve Tonkes has extensive experience in customer and revenue operations, currently serving as the Director of Customer & Revenue Operations at Transport for NSW since January 2015. In this role, Steve leads a multi-disciplinary team focused on enhancing customer experience and ensuring high levels of customer satisfaction across various channels. Previous positions at Transport for NSW include Director of Concessions and Customer Operations and Customer Operations Manager, where responsibilities included overseeing service delivery related to customer service centers and retail networks. Prior experience includes roles as Sales Operations Manager at Transport for NSW and Senior Project Manager at RailCorp, contributing to expertise in ticketing sales and project management.