Sagar Karia

Sagar Karia is a dedicated professional with extensive experience in customer relationship management and exceptional customer service. Currently serving at TranZact in the role of Customer Delight since May 2023, Sagar has significantly improved customer satisfaction, evidenced by a growth in CSAT percentage from 65% to over 80% and maintaining a 4.8+ star rating on satisfaction surveys. Previous experiences include serving as a Relationship Manager at WhiteHat Jr and an Entrepreneur involved in building customer relationships and organizing product launches. Sagar also has a background as an Academic Consultant at Toppr and a Business Development Manager at IndusInd Bank, showcasing a consistent ability to enhance customer interactions. Sagar holds a Master of Business Administration from Cardiff Metropolitan University and a Bachelor of Commerce in Accounting and Finance.