Amr Samy Omara

Amr Samy Omara has a diverse work experience spanning several companies and roles. Starting in 2009, they worked as a Customer Service Agent at Teleperformance, where they handled customer inquiries, reviewed complaints, and provided information to customers. Amr then moved on to become an Operation Supervisor & Trainer, where they supervised and developed customer service representatives, generated performance reports, and ensured consistency in policies and procedures.

In 2015, Amr joined Suez Canal life insurance as a Training Manager. In this role, they developed and implemented training programs, provided leadership development education, and created testing and evaluation processes.

From 2015 to 2019, Amr worked at Huawei Technologies, initially as a Customer Service Manager and later as a Senior Customer Service Manager. In these positions, they focused on improving customer service experience, resolving customer issues, developing service procedures and standards, analyzing statistics and compiling reports, recruiting and mentoring customer service agents, and staying updated with industry developments. Amr also managed resources, budgets, and maintained an orderly workflow.

Most recently, in 2019, Amr joined Umrahme as a Country Manager II. Their key achievements in this role include launching a new contact center site in Egypt, deflecting sales and customer service operations to the site for business protection and cost management, and establishing the Umrahme contact center and back-office team. Amr had end-to-end responsibility for the customer journey across all channels and business verticals.

Amr's work experience demonstrates their expertise in customer service, training, operations management, and leadership.

Amr Samy Omara attended Ain Shams University from 2003 to 2007, where they obtained their degree in the Faculty of Arts. Their field of study was the Ancient European Civilization Department. In addition to their university education, they also obtained a Human Resource Management certificate from the American University in Cairo in May 2010. Furthermore, they received certifications in Best T&D - TOT, Inbound Supervision, and Outbound Supervision from Teleperformance, although the specific dates for these certifications are not provided.