Pamela Sousa

Pamela Sousa has a diverse work experience in various roles and industries. Pamela is currently working at TravelNest, starting as a Customer Onboarding Advisor in June 2021 and then transitioning to the role of Senior Onboarding Executive in September 2022. Their responsibilities at TravelNest include onboarding new customers, helping them understand and maximize the use of the vacation rentals software platform, and providing assistance with any inquiries. Pamela is also involved in competitor analysis and data production to improve the onboarding approach.

Prior to their current role, Pamela worked at Costa Coffee as an Assistant Manager from December 2017 to May 2021. Their responsibilities there included managing stock, placing and scheduling orders, providing sales and quality control reports, and ensuring excellent customer service. Pamela also gained experience in event management as an Event Assistant at Host Staffing from October 2017 to December 2017. Their duties included handling bookings for special occasions, welcoming guests, promoting events, and providing customer service in a multicultural environment.

Pamela's earlier work experience includes roles as a Sales Administrative Assistant at Grupo Skill from April 2017 to September 2017, and as an Administrative Assistant at CKL Other Culture Hats from February 2015 to April 2017. In these positions, they assisted with sales activities, maintained relationships with customers and suppliers, and managed product catalogues and outbound marketing activities. Pamela also worked as an Admin Assistant at Calçados Comodoro from December 2013 to December 2014, where they supported the office manager with admin tasks, collaborated with the marketing team, and assisted with outbound sales activities, logistics, and pricing strategies.

Pamela Sousa pursued their education at various institutions in different time periods. From 2018 to 2021, they attended Edinburgh Napier University, where they obtained a Bachelor of Business Administration (BBA) degree with a focus on Business Administration and Management. Prior to that, from 2013 to 2015, they completed a Foundation degree in Marketing at Universidade Cruzeiro do Sul.

In addition to their formal education, Pamela Sousa also obtained a certification in Analyzing and Visualizing Data with Looker from Google Cloud Education in June 2022.