Sílvia Serejo

Sílvia Serejo has a diverse work experience spanning over two decades. Sílvia began their career in 2001 as a Cashier and Customer Support at Funcenter Colombo. Sílvia then worked as a Store Assistant at Sacoor Brothers and Sales Assistant at Cortefiel in 2005. From 2005 to 2009, they served as a Customer Support Specialist (Inbound, Outbound, and Backoffice) at AXA. Sílvia later became a Call Center Supervisor, Responsible for Training and Coaching at AXA from 2009 to 2011. Sílvia then transitioned to the role of Restaurant General Manager at Cantinho Lusitano, where they worked for almost a decade, from 2011 to 2020. In 2020, they joined DHL Express Portugal as a Customer Service Specialist until 2021. Currently, they are employed at TravelNest, initially working as a Customer Support Specialist from 2021 to 2023 and subsequently promoted to the role of Customer Operations Team Leader from 2023. Throughout their career, Sílvia has gained extensive experience in customer service, management, coaching, and training.

Sílvia Serejo completed their high school education at the Portuguese School of Mozambique, where they obtained a High School Diploma in Sciences in the year 2000. Sílvia then went on to pursue a Licentiate degree in Clinical Psychology at the Faculdade de Psicologia da Universidade de Lisboa from 2000 to 2005. In 2005, they completed a Training Course for Trainers approved by IEFP at Cefipsi - Centro de Formação e Investigação em Psicologia - Lisbon. In addition to these formal educational experiences, Sílvia also attended an English Summer course at Mary Hare School, Newbury, Berkshire, UK in 1998. Sílvia also completed a computer course in User Optics at ICL in 1997.