Nina Paiano

Customer Support Manager at Tree-Nation

Nina Paiano's work experience begins in 2010 as an Order Taker at Emiliano Hotel. Nina then worked as a Chocolatière at Cau Chocolates in 2011 and as a Pastry Assistant at Patisserie Douce France from January to May 2012. From 2012 to 2014, Nina was the Owner of Delasduas Ateliê de Delícias, where they managed the administrative and productive areas, including overseeing kitchen operations and menu planning.

In 2015, Nina joined Lilóri as an Assistant Manager, responsible for finance and human resources. Nina then became an Administrative Manager in 2017, leading a team of 30 employees and implementing strategies to increase revenue.

In 2019, Nina transitioned to the international industry, working as a Customer Service Specialist and later as a Resolution Specialist. In these roles, they handled customer complaints and inquiries, resolved cases following company procedures, and facilitated win-win negotiations between guests and hosts.

Most recently, in 2020, Nina joined Tree Nation as a Corporate Partnerships specialist, supporting brands and companies in integrating reforestation activities into their business operations and meeting environmental commitments. Nina is currently working as a Customer Support Manager at Tree Nation, where they utilize the platform to fight climate change and solve deforestation by enabling citizens, companies, and planters to collaborate in reforesting the world and compensating for CO2 emissions.

Nina Paiano's education history includes a variety of degrees and certificates spanning different fields of study. In 2006 to 2009, they attended Centro Universitário Senac and obtained a Bachelor's degree in Hospitality Administration/Management. Following that, in 2010, they pursued their studies at the same institution, completing a Master's degree in Culinary Arts/Chef Training. Continuing their educational journey, in 2015 to 2016, Nina enrolled at Insper Instituto de Ensino e Pesquisa, where they earned a Certificate in Business Administration and Management, with a focus on general business administration. Most recently, in 2022, they attended GHG Management and received a Diploma of Education in Sustainability Studies.

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Timeline

  • Customer Support Manager

    February, 2022 - present

  • Corporate Partnerships

    December, 2020