Mohamed Essam

Mohamed Essam has a diverse work experience spanning over 15 years. Mohamed is currently working at Trella as a Pay Ops professional since January 2022. Prior to that, they worked at SMS Misr as a Customer Service Supervisor from December 2021 to December 2021. In this role, they were responsible for leading team meetings, coaching workers, and managing call center goals.

Before joining SMS Misr, Mohamed worked at Uber as a GLH Expert from February 2021 to November 2021. Mohamed also has experience working at SODIC as a Contact Center Team Lead from June 2017 to June 2020, where they played a similar role in managing team meetings and call center goals.

Furthermore, Mohamed has experience in the customer service field, having worked at fetchr as an Inbound Customer Service Senior from April 2016 to April 2017, and at Careem as a Contact Center Specialist from January 2016 to May 2016. Mohamed also worked at Orange Egypt as a Customer Service Team Lead in November 2007.

Overall, Mohamed Essam has significant experience in customer service management, team leadership, and call center operations.

Mohamed Essam attended Cairo University from 1999 to 2003, where they obtained a Licentiate degree in English/Language Arts Teacher Education.