Senior Technical Consultant

Job Location:       Office based - Brighton (this is not a remote working role)

                                Please note: Visits to client’s sites will be required.

Job Type:              Permanent

Salary:                  Competitive, details on application

Job Ref:                Senior Technical Consultant

Driving License:   A full UK driving license is required. (This role includes a company vehicle)

Reports To:           Technical Manager

Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant.

With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki.

As our company experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies.

This role sits in the technical team, reporting to the Technical Manager, and has accountability for providing ongoing support to ensure the successful delivery of our products and services in alignment with the IT and business strategy.

The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. You will be called upon to support development of new IT services in response to requirements from colleagues and you are likely to need to research and learn new technologies to deliver them.

They must have the ability to build and maintain strong relationships with customers, understand their requirements, and provide them with exceptional experiences. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role.

Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship.

The Senior Technical Consultant’s core responsibilities within the designated department are:

• Demonstrate experience in a customer-facing role and an understanding of the consulting process.

• Responsible for actively driving and managing the presales process with direct and channel

• Articulate the company’s technology and product portfolio, positioning to both business and technical users.

• Provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

• Attend meetings with prospective and existing customers to determine technical and business requirements whilst ensuring that all required information is collated prior to producing a solution.

• Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the Solutions Architect team on best practice and suitability.

• Create and confidently deliver technical presentations internally and externally.

• Deliver training on solutions and provide product support to Business Managers & channel partners.

• Provide onsite project management and leadership for larger IT installation projects.

• Develop and maintain technical documentation, including proposals, diagrams, and specifications.

• Work with the internal sales team to develop and execute projects to drive pipeline and close deals.

• Continued assessment of security, Integrity, and availability both internally and in part of Trident’s service.

• Continued assessment of regulatory and compliance requirements for both Trident and its clients.

• Working to ISO 27001, 14001 and 9001 requirements along with Trident's operating procedures.

Qualifications and Skills - The successful candidate will require expert knowledge with the following technologies:

• Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.).

• Microsoft 365 (implementation, administration, and support) including Exchange Online Online Protection, SharePoint Online, Teams and OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot); and Microsoft Defender for Office 365.

• Microsoft Azure configuration, administration, and support.

• Configuration, administration and support of VMware and Microsoft Hyper-V.

• Networking principles including VLAN’s, LAGS, VPN's and routing.

• Microsoft Office components such as Word, Excel, Outlook, etc. support.

• Configuration, administration and support of Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.

• Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.

• A flair for troubleshooting, communication, and exceptional customer service.

• Excellent written, verbal and presentation skills including communicating complex technical content.

• Be flexible and adaptable to situations and changing requirements.

• Excellent task and time management.

• MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification.

• Demonstrate experience in a customer-facing role and an understanding of the consulting process.

• Strong 2nd to 3rd line exposure including networking, hardware, and cloud infrastructure.

The role includes the above skills and responsibilities, but this is not an exhaustive list as business needs change.

Billing Strategy

The Customer Engagement & Solutions Architect is a direct billable role. Being billable means that an employee's time and work can be directly attributed to generating revenue for the company and billed to the client either via direct invoice per day or consumption of time via the CDP engagement or project.

It's important to note that while being billable is typically desirable, there will be instances where non-billable work, such as internal projects or administrative tasks, is also essential for the smooth functioning of a company and to achieve the specific responsibilities of the role, such as training or agreed budget for pre-delivery work.

The balance between billable and non-billable work is critical to the role and overall success of the business.

General Trident Responsibilities:

 

• Accurately logging time spent on all activities within the CRM software.
• Managing service and project tickets effectively within the CRM software.
• Keeping the Resource Management Team informed of any issues or delays promptly for appropriate diary and customer expectation management.
• Completing department-specific training as required.
• Ensuring all data is kept secure in accordance with company policies.
• Completing HR, security, health and safety, and assigned training through the e-learning training portal.
• Demonstrating understanding of Trident’s policies and procedures, including its Information Management System (IMS) and Information Security Management System (ISMS).

Benefits:

  

• Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays).

• Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs.

• Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.

• ‘Cycle to Work’ scheme.

• Access to vendor pricing for personal IT hardware and software purchases.

• Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. Click here.

• Central office location – a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars.

• “Smart casual” dress code with dress down Friday raising money for the local charities.

• Regular social and team-building events.

• ‘Refer a friend’ recruitment bonus scheme.

• Social spaces in Trident’s office for staff to connect – Bar, pool tables, table tennis, arcade, etc.

We are excited to have the right person join our dynamic team and to be part of our thriving MSP environment.