Deeshai Escoffery is an experienced Application Support Analyst currently at TripSpark Technologies since July 2022, providing front-line support for Routematch software and hardware. With a solid background in customer service and technical support, Deeshai previously worked as a COE Specialist II at Routematch, where similar responsibilities were held. Additional experience includes roles at Blackboard as a Customer Service Advisor, Arise Virtual Solutions Inc. as a Product Support/Customer Service Agent, and various positions in web development and software engineering, including internships at Facebook. Deeshai holds a Bachelor of Science in Computer Science from Howard University and an Associate of Arts in Computer Science from Broward College.