Customer Service · Full-time · Germany · Remote possible
TrustYou is on a mission to help make guests happy! Listening to Guest Feedback is a key driver for making customers happy, refining products and services, and overall business strategies. At the heart of TrustYou is the Customer Experience Platform (CXP), a robust solution facilitating seamless customer interaction. This groundbreaking solution delivers actionable information tailored to specific needs on both property and chain levels, setting new standards in the industry. To find out more visit www.trustyou.com. We trust you make an impact! At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy!
Sr. Manager - Data Sales and Partnerships (all genders) Location of the role: Germany (Remote)
As a Sr. Manager - Data Sales and Partnerships at TrustYou, you will direct and oversee global data partnerships and key accounts at TrustYou. You will implement short- and long term strategies for building client relationships, generating new business and driving revenue growth. In this position, you will proactively lead the business’s strategic account planning processes and develop performance objectives, sales targets and ensure that our clients receive seamless high end service.
In your role, you will make an impact by…..
Driving Sales and Strategic Account Management Initiatives:
Grow TrustYou’s global presence through new partnerships and customer acquisition, with OTAs, TMCs, Booking Engines, Loyalty Companies, and more.
Oversee and nurture relationships with TrustYou´s global data integration clients and technical partners, driving forward a global and regional client engagement strategy aimed at long-term retention
Identify key product initiatives between top-tier clients and TrustYou and orchestrate opportunities to expand the company's business with global accounts
Provide insights to help shape the company's strategic approach to global account management
Negotiate, manage and execute contracts to enable topline account revenue growth and deliver cost optimization
Prepare and perform quarterly business reviews with key internal and external contacts
Fostering Cross-Functional Collaboration:
Collaborate with other departments (e.g., Marketing, Product Development) to drive product optimisation and innovation
Act as the voice of the customer within the organization, sharing their needs, feedback, and perspectives
Traveling:
Engage personally with global clients, attend industry events and conferences
You are a perfect fit, if you…
And most importantly, what's in it for you...