Ray Barata

Ray Barata serves as the Director of CX Strategy at TTEC Digital, where responsibilities include leading a cross-functional digital transformation team for commercial and public sector clients. Barata's previous roles include Principal Sales Engineer at TTEC, Solutions Engineer at Calabrio, Inc., Strategic Solutions Director at Noble Systems, Director of Customer Solutions Strategy at Convergys, and Senior Business Analyst at Citicards, showcasing a strong background in cloud solutions, digital transformation, and strategic planning. With a Bachelor of Science in History from the United States Naval Academy and an MBA in Business with a focus on eCommerce from the University of Florida, Barata has consistently demonstrated leadership in customer experience strategies and solutions engineering across multiple industries.