Diego Aparicio

Diego Aparicio has a diverse work experience spanning across different companies and roles. Diego is currently serving as the Head of Customer Success at Tul since February 2021. Prior to this, they worked at Alpina for several years, holding various positions. Notably, they served as the Gerente Relacionamiento Aliados y Consumidores, where they led a team of over 30 people and was responsible for customer service and consumer processes. During their tenure, they successfully improved the perception of Alpina's service among 150,000 retailers and achieved significant improvements in response times and customer satisfaction. Additionally, Diego played a key role in implementing an omnichannel customer service model, leading to increased sales in the Nororiental region of the country. Before joining Alpina, they worked at SPIRA, where they held the roles of Gerente De Entrenamiento Y Desarrollo BPO para Alpina and Gerente de Desarrollo. In these positions, they led training and development initiatives and successfully implemented a corporate university for Alpina. Diego's expertise in leadership development and consulting has positively impacted various organizations throughout their career.

Diego Aparicio attended Universidad de Los Andes from 1998 to 2003, where they studied Politologo in the field of Humanidades. Additionally, they obtained a certification in Curso de Growth from Growth Rockstar, although the specific month and year of certification were not provided.