Helen Byrne

Helen Byrne is a seasoned professional in customer support and operations, currently serving as Vice President of Global Support Operations at Twilio since November 2021, where Helen has driven improvements in customer satisfaction and operational efficiency. Prior to Twilio, Helen held several key positions at Zipwhip, including Senior Director of Support and Director of Support Operations, contributing to the company's acquisition by Twilio. Helen's extensive experience in the field is further underscored by a significant tenure at Amazon, where roles included Global Senior Manager of the Amazon Connections Advisor team and site lead responsibilities for large operational teams. Helen began their career at Merchants Group, progressing from a Contact Centre Associate to Operations Manager while managing various successful support teams. Educational background includes training at Cork Training Centre ETB and attending Ballincollig Community School.