Alixda Rivas

Alixda Rivas currently serves as the Director of Learning Services at Ubiquity, leading Training and Quality teams across Latin America, the US, and Europe, with a focus on strategic innovation and development. Prior to this role, Alixda held positions at TELUS International Central America, including Quality and Training Senior Manager and Senior Customer Experience Manager, where responsibilities included overseeing Quality programs and enhancing Customer Experience Metrics. Alixda's extensive experience at TELUS International spanned various roles such as Global Customer Experience Manager and Customer Experience Manager, emphasizing leadership alignment and strategic operational planning. Alixda's educational background includes a Master's degree in Business Strategic Direction and an Expert degree in Commercial Direction from TECH Global University, as well as a Bachelor's degree in Business Administration and Management.