Vishwajeet Naik

Vishwajeet Naik is an accomplished professional with extensive experience in customer service and technology management, currently serving as the Director of Global Delivery & Services at Uniphore since January 2022. In this role, Vishwajeet is responsible for optimizing customer service experiences within the Conversational AI space, driving product implementation across various technologies, and mentoring teams in technical and communication skills. Prior to Uniphore, Vishwajeet held key positions at NTT Ltd. as Principal Solutions Specialist and Customer Success Adoption Manager, where responsibilities included enhancing client success practices and service renewals. Vishwajeet also led the IMI Tools Portfolio at IBM and managed IT service delivery and operations at Dimension Data India Ltd., specializing in service management and technology platforms. Vishwajeet's academic credentials include a Bachelor of Engineering in Computer Science from RN Shetty Institute of Technology and further education at IE Business School.