Joe Bretthauer

Joe Bretthauer is an accomplished leader in customer insights and analytics with extensive experience at United Airlines since September 2009, fulfilling various roles including Director of Customer Insights & Analytics and Director of Operations Strategy & Analytics. Joe has a proven track record in fostering a culture of continuous improvement, mentoring teams of 10+ individuals, and partnering with operational leaders to drive significant growth. Joe's expertise encompasses operations schedule optimization, continuous improvement methodologies, and Lean Six Sigma strategies, leading cross-functional transformations that enhance customer satisfaction and operational efficiency. Joe holds a Master of Business Administration from the University of Illinois Urbana-Champaign and a Bachelor of Science in Industrial Engineering from the University of Iowa. Prior experience includes positions at HNI Corporation and Rockwell Collins, where Joe contributed to lean manufacturing and Six Sigma projects.