Laura Mandile

Laura Mandile is a seasoned professional with extensive experience in customer service management at United Airlines, spanning over two decades. Currently serving as Managing Director of Customer Service at Chicago O'Hare, Laura manages a team of over 350 employees and oversees the customer compensation budget, focusing on customer relations and regulatory management. Previous roles include leading contact center operations, implementing union contract changes, and managing large-scale customer quality improvement projects that significantly enhanced customer satisfaction. Laura's career also includes positions in quality assurance, training, and manpower planning, with initial experience as a customer service representative at Delta Airlines and Sabena Belgium. Laura holds an Associate’s Degree in Business Administration and Management from Harper College.