Wayne Phaup

Wayne Phaup is an experienced project manager and leader in airport operations and customer solutions at United Airlines, where tenure began in June 2008. Notable achievements include leading the implementation of a digital solution for customer hotel accommodations that significantly increased customer satisfaction, as well as enhancing operational processes for overnight disruptions. Wayne has held various leadership roles, including managing hospitality initiatives, marketing planning, and social media strategies, with a focus on aligning marketing efforts with corporate objectives. Prior experiences include positions at JPMorgan Chase, Deloitte Consulting, and Intel Corporation, complemented by academic credentials that include an MBA from Northwestern University's Kellogg School of Management and a Bachelor of Science from Indiana University's Kelley School of Business.