Product Management and User Experience Team

The Product Management and User Experience Team at United Airlines is responsible for enhancing customer interactions across all digital touchpoints, including mobile apps and websites. They conduct user research, design intuitive interfaces, and develop innovative features to improve overall passenger experience, ensuring the company's services are user-friendly and aligned with customer needs. This team collaborates closely with various stakeholders to drive product strategy, deliver high-quality user experiences, and optimize operations within the airline's digital ecosystem.