Nicole Taylor

Nicole Taylor has extensive work experience in various roles. Nicole worked at Universal Service Administrative Co. (USAC) from 2015 to the present, initially as a Program Analyst and later as a Senior Program Analyst and Lead Program Analyst. In these roles, they managed customer service operations, improved help desk operations, and coordinated website content development for federal government programs. Nicole also represented the company at virtual conferences and trainings. Prior to their time at USAC, Nicole was a Peace Corps Volunteer in 2014, where they directed the establishment of a library and managed administrative tasks at a middle school. Nicole also worked as an Assistant Teacher at Franklin Montessori school in 2013 and as a Critical Thinking Instructor at Chungdahm Learning from 2012 to 2013.

Nicole Taylor obtained a Bachelor's degree in Political Science and Government from Howard University, which they completed from 2006 to 2010. In addition, they have acquired several certifications including MB-230 Dynamics 365 Customer Service from Microsoft (obtained in 2022), First Class Phone Skills from The Call Center School (obtained in 2021), Customer Service Leadership from LinkedIn (obtained in 2021), and Data Analysis Circuit from General Assembly (obtained in 2016).