Umair Ansari

Umair Ansari has a diverse work experience spanning various roles and industries. Umair began their career as a Software Developer and Quality Assurance Analyst at HInext, where they interacted with customers, gathered requirements, and developed reports using Microsoft Business Intelligence Development Studio. Umair then moved on to Tigerdirect.ca, where they served as a Service Advisor, providing excellent customer service and managing the tech shop.

Umair then joined I.T. Mission Global Services as an Installation Technician, where they received clients' hardware, installed software, and shipped systems to users across Canada. After that, they worked at Knockri as a Senior Software Developer, contributing to the development of an AI-based video recruiting assistant for talent acquisition.

Umair's most recent role was at Upstream Works Software, where they held multiple positions. Umair started as a Support Analyst, assisting customers with support and configuration issues and working closely with the development team to release software patches. Umair then became a Support Team Lead, training new staff and resolving customer issues through JavaScript code and SQL queries. Their next role was Partner Enablement Analyst, responsible for coordinating partner training sessions and improving department processes. Currently, Umair serves as a Customer Support Manager, where they mentor the support team, leads process improvement cycles, and builds relationships with customers and stakeholders.

Overall, Umair Ansari has gained significant experience in customer support, software development, technical troubleshooting, and team management throughout their career.

Umair Ansari attended the National University of Computer and Emerging Sciences from 2006 to 2011, where they obtained a Bachelor of Science degree in Computer Science.