Nicole Haggins

Nicole Haggins has over 22 years of experience in technical support and operations, currently serving as an Application Support Specialist at URAC since October 2018, providing Level 2 and 3 tech support for internal and external users. Prior to URAC, Nicole worked as an Operations Team Lead at HighPoint Solutions, offering support for The Pension, Benefits, Grants, and Contracts user community while managing Tier 2 and Tier 3 tickets and implementing IT policies. Nicole's career began at the National Science Foundation, where roles included Automation Clerk and Helpdesk Specialist, and included experience in business analysis and application troubleshooting at Advance Management Technology. Educational qualifications include a Bachelor of Applied Science in CyberSecurity from the University of Maryland University College and an Associate of Science in Computer Engineering Technology from Prince George's Community College.