Anil Agrawal serves as the Head of Bank Digital Technology at USAA, where responsibilities include leading digital technology initiatives aimed at enhancing member engagement on mobile and web platforms. With extensive experience in technology leadership roles, Anil's previous positions include Senior Vice President at U.S. Bank, overseeing technology for the Customer Service Center and CRM, as well as directing Digital Platforms and Innovation at Citi, where Anil developed numerous customer-facing digital solutions and transformed the global digital strategy. Anil's expertise encompasses cloud transformation, advanced analytics, and platform migrations, with a strong focus on improving user experience and operational efficiencies throughout his career. Additionally, Anil contributes to the community as a mentor with organizations such as Mentoring Club and Tuesday's Children. Anil holds a degree from the Massachusetts Institute of Technology and has a comprehensive technical background starting from early roles in development management.
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