Bill Taylor

Bill Taylor, MBA, has extensive experience in claims management and operational strategy, currently serving as Director of Executive Operational Business Strategy Planning at USAA since June 2012. Taylor has held various leadership roles at USAA, including Claims Director and Director of Strategy and Planning. Prior to USAA, Taylor was the Senior Claims Director at Access Insurance Holdings, overseeing Bodily Injury Claims in California. Taylor also served as Assistant Vice President of Claims at Gainsco Auto Insurance, leading operations across six states. Beginning a career in claims management at Progressive Insurance, Taylor excelled in creating leadership training programs and managing a claims branch. Academic qualifications include a Bachelor of Science from Florida State University, a Masters Certificate in Strategic Organizational Leadership from Villanova University, and an MBA from the University of Phoenix, complemented by professional education from Harvard Business School Online.