Aditi Kaistha

Aditi Kaistha's work experience includes serving as the Customer Service Director at Utility Warehouse since November 2023. Prior to that, they were the Head of Customer Service & Support at the same company from January 2022 to November 2023. Before joining Utility Warehouse, Aditi worked at Citi as the SVP and Head of Cardholder Services for Commercial Cards - EMEA from May 2020 to January 2022. Aditi also held various roles at Three, including Head of Multichannel Customer Experience, Digital Product Owner, Lead Digital Solutions Manager, Lead Commercial Operations Manager, Lead Retention Performance Manager, MBB Retention Performance Manager, Contact Centre Manager, Team Operations Manager, Team Leader - Operations, and Quality Leader. Aditi began their career as a Subject Matter Expert at American Express India Pvt Ltd.

Aditi Kaistha's education history includes a Bachelor of Arts in Hospitality Management from The University of Huddersfield (1998-2001), a Post Graduation in Business Administration from Symbiosis (2002-2004), and a Diploma in Hotel Management from the Institute of Hotel Management (Taj Group of hotels) (1998-2001). Aditi also attended Air Force Golden Jubilee Institute, although no specific degree or field of study information is provided. Additionally, Aditi holds a Prince 2 Practitioner certification in Project Management from Prince 2 Practitioner - APMG, and a Certified Scrum Master certification in Agile Methodologies from Scrum Alliance.