Jermaine Smith

Jermaine Smith, MBA, has extensive experience in customer support and call center operations. Jermaine is currently the Director of Customer Support for Valvoline Inc. Prior to that, they worked as the Sr. Director of Call Center Operations at American Residential Services and as the Director of Service Operations at Aetna. Jermaine also served as the Director of Customer Experience & Retention at XOOM Energy, where they successfully turned around an under-performing team. In addition, Jermaine has held various roles at Sears Holdings Corporation and Citi, where they were responsible for strategic planning, staffing, development, and financial performance. Throughout their career, Jermaine has consistently achieved impressive results, including significant improvements in service level fulfillment, sales performance, and customer satisfaction.

Jermaine Smith earned a Bachelor of Science (BS) degree in Economics from North Carolina Agricultural and Technical State University in 1998. Jermaine later pursued a Master of Business Administration (MBA) degree at Louisiana State University Shreveport from 2015 to 2016.