Robay G. Stroble

Robay G. Stroble is an experienced leader in customer service and contact center operations, currently serving as the Director of Contact Center Operations at VCU Health since March 2024. Previously, Robay held the position of Director of Contact Center Operations at SimpliSafe, overseeing customer service, technical support, and high-level escalations. Additional roles include Vice President of Customer Success at Offerpad, Sr. Director of Strategy and Operations at Comcast, and Director of Customer Accounts and Services at Travelers. Robay also led customer service initiatives at Magellan Health and was responsible for sales performance at Wells Fargo, along with branch management positions at First Union National Bank/Wachovia Bank. Robay holds a Bachelor of Arts degree from Columbia College, awarded in May 2001.