Velvet Consulting
Aurore Urban-Galindo is an experienced CRM Manager at Velvet Consulting since September 2011, specializing in defining CRM needs, reengineering business processes, and implementing CRM solutions, particularly Salesforce Service and Sales Cloud, for clients such as Schneider Electric, Air Liquide, and LVMH PCIS. Previously, Aurore served as a Senior CRM Consultant at Capgemini for over thirteen years, where responsibilities included project management, client relationship management, and leading teams. Aurore also has experience in ERP systems, managing configurations for international projects. Aurore holds a CAAE degree in Management from IAE FRANCE - Écoles Universitaires de Management.
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Velvet Consulting
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Velvet Consulting is the leading consulting firm in assisting organizations in their customer orientation. Since 2004, thanks to our 250 Marketing enthusiasts people, we accelerate business performance by building a fullest and effective customer experience. Our global approach and the complementarity of our expertise, support the customer-centric, data and digital transformation of companies. From strategic orientations to operational and technological implementation. We joined the WPP Group and Wunderman Thompson Network in July 2020 to enrich our marketing transformation expertise, with the multichannel excellence of the worldwide communication leader. We propose Agile interventions adapted to each context and sectoral issue through an innovative and integrated approach: HCX ™, for Hyper Customer eXperience. Our vocation: Generate value at all steps of customer experience. Our obsession: Results, nothing but results. Our commitment has been driven by 3 values: excellence, innovation, enthousiasm.