Aurore Urban-Galindo

Aurore Urban-Galindo is an experienced CRM Manager at Velvet Consulting since September 2011, specializing in defining CRM needs, reengineering business processes, and implementing CRM solutions, particularly Salesforce Service and Sales Cloud, for clients such as Schneider Electric, Air Liquide, and LVMH PCIS. Previously, Aurore served as a Senior CRM Consultant at Capgemini for over thirteen years, where responsibilities included project management, client relationship management, and leading teams. Aurore also has experience in ERP systems, managing configurations for international projects. Aurore holds a CAAE degree in Management from IAE FRANCE - Écoles Universitaires de Management.