Account Manager

About Us: 

Verifiable provides industry-leading, API-first solutions to automate credentialing and provider network management for the healthcare industry. Our software is used by some of the largest and fastest growing healthcare companies like Humana, TriWest, Spring Health, Modern Health, Talkspace and Grow Therapy. We are an official Salesforce vendor, and the #1 fastest-growing ISV partner on the Salesforce app exchange in 2023.

Verifiable is looking for an Account Manager to own renewals and expansions for all our customers, from midmarket to Enterprise.

Responsibilities

• Renewals: Proactively manage the renewal process for existing accounts. Work closely with customers to understand their needs and facilitate a seamless renewal experience.
• Account Expansion: Prospect within a dedicated book of business to create new upsell and cross-sell opportunities.
• Conduct whitespace analysis (products, departments, divisions, use cases) and determine the total opportunity within your portfolio.Build account plans with timelines that will translate to customer value, renewals, expansion, and referrals.
• Identify and navigate the procurement, legal, contracts, and budget process.
• Customer Relationship Management: Own business-level strategy and partner with Customer Success Managers on account-level strategy to drive value delivery and drive retention. Develop and maintain strong, long-lasting customer relationships with all key team members within an account, especially the executive sponsor.
• Product Feedback: Gather customer feedback and insights to help shape our product development and improvements. Advocate for customer needs within the organization.
• Maintain CRM: Log all customer activity in CRM ensuring high integrity in customer record keeping. Maintain updated pipeline and sales stages based on entry and exit criteria in CRM.

Requirements

• 3 years of enterprise sales experience in a SaaS environment, including 1+ years of Account Management experience.
• Must be revenue-focused with outstanding execution skills and determination to enhance the revenue opportunity for Verifiable.
• Motivated by driving new business opportunities while encouraging strong customer relationships.
• Excellent communication and interpersonal skills — with customers, leadership, and cross-functional teams of all levels.
• Results-driven and resourceful with a track record of meeting and exceeding targets.
• Kindly assertive. Isn’t afraid to level-set expectations with customers or ask for their business.
• Knowledge of the healthcare industry is a plus.
• Experience with a variety of deal sizes from SMB to MidMarket to Enterprise