Hari K Naidu is a seasoned professional in customer success and relationship management, currently serving as Senior Manager of Customer Success at Veris since August 2023. Expertise includes formulating strategies to enhance customer satisfaction, facilitating seamless onboarding, and mentoring customer support teams. Previous roles encompass Customer Success Manager at M&S Consulting, where collaboration with customer-facing personnel and product teams was key, and Customer Service Manager at Cartula Health India Pvt Ltd, focusing on developing strategic relationships and optimizing customer experiences. Earlier experience as Guest Relations Executive at Novotel Hotels and Management Trainee at NANDO'S LIMITED illustrates a strong foundation in client service delivery and operational efficiency. Educational credentials include a Bachelor's degree in Hotel/Motel Administration from the International Hospitality Management Academy and an MBA in Operations Management from SRM IST Chennai.
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